Follow-up questions let you ask a targeted follow-up based on which answer a customer selects. They're available on **Single Select** and **Multi Select** questions.

For example, if a customer selects "Social Media" for "How did you hear about us?", a follow-up could ask "Which social media platform?" to dig deeper into that specific answer.

### Adding a Follow-Up

**1.** Click the three-dot menu (**...**) on any answer choice.

**2.** Choose a follow-up type:

![Follow-up menu options](https://pub-764044e5505a42009c074a5b6ef221b8.r2.dev/images/annotated-followup-menu-686feea0.png)

**1. Open Ended Followup Question** — Asks the customer to type a free-text response as a follow-up.

**2. Single Select Followup Question** — Shows a follow-up with a new set of single-choice answers.

**3. Multi Select Followup Question** — Shows a follow-up with a new set of multi-choice answers.

### How Follow-Ups Work

When a customer selects an answer that has a follow-up, the follow-up question appears automatically before moving to the next question in the survey. Each answer can have one follow-up question at a time.

Answers with follow-ups are highlighted with a purple background in the editor so you can easily see which answers have follow-ups attached.

### Editing a Follow-Up

Click the three-dot menu on an answer that already has a follow-up, then select **Edit Followup Question** to open its settings.

![Follow-up question panel](https://pub-764044e5505a42009c074a5b6ef221b8.r2.dev/images/annotated-followup-panel-3a8269c6.png)

**1. Back to parent answer** — Returns you to the parent question's settings.

**2. Question** — The follow-up question text that the customer will see.

**3. Delete this follow up question** — Removes the follow-up from this answer.

Follow-up questions support their own settings (Allow Skip, Sub Heading, etc.) depending on the follow-up type. See the Question Settings section in [Question Types](/hc/userloop/articles/surveys-question-types) for details on each setting.

### Need Help?

If you have any questions about follow-up questions, reach out to us via live chat and we'll be happy to help.