UserLoop can send surveys to your customers based on fulfillment events in your Shopify account. When an order is marked as fulfilled, UserLoop will trigger sending a survey to that customer.

### How to Enable the Order Fulfilled Trigger

**1.** Go to **Surveys** and select your email survey.

**2.** Click the **Triggers** tab.

**3.** Find the **When an order is fulfilled** trigger and toggle it on. You may need to click **Authorize with Shopify** to grant the required permissions first.

![Email survey triggers](https://pub-764044e5505a42009c074a5b6ef221b8.r2.dev/images/email-survey-triggers-tab-b3138d10.png)

### Custom Delay

You can set a custom delay period so the survey isn't sent immediately when the order is fulfilled. Click the three-dot menu next to the trigger to configure the delay.

For example, if you set your delay to 7 days, UserLoop will send the survey 7 days after the fulfillment event. This gives the customer time to receive and use the product before being asked for feedback.

### Need Help?

If you have any questions about order fulfilled surveys, reach out to us via live chat and we'll be happy to help.