UserLoop can automatically send a survey to a customer after they complete an order on your store.

### Enable the Post Purchase Trigger

**1.** Go to **Surveys** and select your email survey.

**2.** Click the **Triggers** tab.

**3.** Find the **After a customer completes their order** trigger and toggle it on.

![Email survey triggers](https://pub-764044e5505a42009c074a5b6ef221b8.r2.dev/images/email-survey-triggers-tab-b3138d10.png)

Once enabled, this survey will be sent to customers whenever a new order is created on your Shopify store.

### Delay Sending

You can control how long after a purchase the survey is sent. Click the three-dot menu next to the trigger to configure the delay.

For e-commerce stores, surveys are most effective when sent after the customer has received their order. We recommend setting the delay to **7 days** so the customer gets the survey after their order arrives.

If you are using Shopify POS or selling digital products, you may want to set a shorter delay or send the survey immediately.

### Need Help?

If you have any questions about setting up post purchase email surveys, reach out to us via live chat and we'll be happy to help.