## Using Shopify Tags in UserLoop UserLoop’s Shopify Tags feature lets you automatically tag customers in Shopify based on how they answer your surveys. It’s a great way to segment customers and personalize marketing directly inside Shopify.

> **Important:** This feature only works with **single select** and **multi select** survey questions, since they provide structured responses that can be used as tags.

### How to Enable Shopify Tags **Step 1: Choose a Survey**

* Log into your UserLoop account.
* Go to the **Surveys** section and select the survey you want to use.

**Step 2: Turn on Shopify Tags** * Click the **Settings** tab of your chosen survey.
* Find the **Shopify Tags** option and switch it on.
* UserLoop will now automatically add tags to customers in Shopify based on their survey responses.

**Step 3: Tag Old Responses (Optional)** * Click **"Tag Previous Responses"** to apply tags to existing survey data collected before enabling this feature.

**Step 4: Approve Shopify Permissions** * The first time you use this feature, Shopify may ask you to approve new permissions. Follow the on-screen prompt to continue.

### Viewing Tags in Shopify **Step 1: Open a Customer Profile**

* Log into Shopify and go to your **Customers** section.
* Click on a customer to view their profile.
* Scroll down to the **Tags** section to see tags added by UserLoop (e.g. “HeardFrom_TikTok”).

**Step 2: Create Customer Segments** * Go to the **Customers** page in Shopify.
* Click **Add Filter**

> **Customer Tags**.
* Enter a tag (e.g. "HeardFrom_TikTok") to find customers who gave that response.

**Step 3: Save and Use Your Segment** * Click **Save Segment** and name it (e.g. “TikTok Customers”).
* Use this segment for targeted emails, discounts, or ads.

### Tip: Use Tags with Klaviyo If you're using Klaviyo, UserLoop can also push tags there for even more targeted messaging. Check our [Klaviyo setup guide](https://help.userloop.io/en/article/klaviyo-integration-1ch32j1/) for details.

### Need Help? Have questions or need support? Reach out to our team anytime. Thanks for using UserLoop!