UserLoop Surveys

Issues Signing In

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James

James

Last updated on Jul 28, 2026

Having trouble signing in to UserLoop?

If you’re unable to sign in, your browser may have saved an outdated UserLoop session. This can usually be resolved using one of the options below.

Option 1: Reset your session automatically

Reset your UserLoop session

This link clears the UserLoop cookies stored in your browser and redirects you back to UserLoop. You’ll then need to sign in again.

This won’t change your password or delete any account data.

Option 2: Clear your UserLoop cookies manually

In Chrome:

  1. Open UserLoop.

  2. Select the site information icon beside the address bar.

  3. Select Cookies and site data.

  4. Select Manage on-device site data.

  5. Delete the cookies associated with userloop.io and surveys.userloop.io.

  6. Reload the page and sign in again.

The wording may differ slightly in other browsers.

Option 3: Use another browser

Try signing in using another browser or a private/incognito window. This starts a fresh browser session without the previously saved UserLoop cookies.

Still having trouble?

Contact UserLoop support and let us know which browser and device you’re using. If you see an error message, please include a screenshot so we can investigate.